Privacy policy

September 12, 2024

At Cactus Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Shopify-powered website, make a purchase, or interact with us. It also outlines your rights under California privacy laws, including the California Consumer Privacy Act (CCPA).

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We collect both personal information and non-personal information when you visit our website, place an order, or interact with us. This includes:

Personal Information: This refers to data that identifies you as an individual, such as:

  - Name, email address, mailing address, and phone number

  - Payment information (credit/debit card details, billing information)

  - Account login credentials (if you create an account)

  - Purchase history

  - IP address and device information

  - Any other information you provide voluntarily (e.g., through surveys or customer support)

Non-Personal Information: We collect certain information automatically when you use our website, such as:

  - Browsing activity (pages visited, links clicked)

  - Time and date of your visit

  - Browser and device information (e.g., operating system, device type)

 

2. How We Use Your Information

We use the information we collect for the following purposes:

- Processing Orders: To fulfill your orders, process payments, and provide customer service.

- Communication: To send order confirmations, shipping notifications, and respond to your inquiries.

- Marketing: With your consent, to send promotional emails, offers, and updates about new products. You can opt out at any time.

- Website Optimization: To improve our website’s functionality, design, and user experience through analysis of browsing behavior.

- Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with:

- Service Providers: We use trusted third-party service providers (e.g., Shopify, payment processors, shipping companies) to assist in operating our website and conducting our business. These providers access your information only as necessary to perform their functions and are bound by confidentiality agreements.

- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or other legal process, or to protect our rights and customers.

- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the business deal.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your shopping experience and improve our website. Cookies allow us to:

- Remember your preferences

- Analyze website traffic

- Tailor advertising based on your browsing behavior

You can control cookie settings through your browser. Disabling cookies may limit certain features of our website.

 

5. Your California Privacy Rights (CCPA)

If you are a California resident, the **California Consumer Privacy Act (CCPA)** provides you with specific rights regarding your personal information, including:

 

- Right to Know: You have the right to request information about the categories of personal information we collect, the purposes for which we use it, and the third parties with whom we share it.

- Right to Delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions (e.g., for legal compliance or transactional purposes).

- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. However, we do not sell personal information.

- Right to Non-Discrimination: Exercising your privacy rights under CCPA will not result in any discriminatory treatment.

How to Exercise Your Rights: To make a request under the CCPA, you can contact us at sales@cactus-foods.com. We will verify your identity before processing your request and respond within 45 days.

6. Data Security

We take the security of your personal information seriously and use industry-standard practices to protect your data. This includes the use of Secure Socket Layer (SSL) encryption and limiting access to sensitive information.

However, no online transmission is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without appropriate consent, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the updated date indicated at the top.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your California privacy rights, please contact us at sales@cactus-foods.com